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GRIT Connected Services

Hardware you own. Services that keep it connected.

Hardware is purchased once. GRIT Connected Services is quoted per hub and per connected machine and renews annually. Here is what it includes and how it is counted.

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Two parts, one quote

What you own, and what renews.

Every GRIT system on gritautomation.com is quoted as hardware plus GRIT Connected Services. Both parts are sized to the machines you connect.

Hardware, purchased once

GRIT Hub Pro and the devices on your machines.

GRIT Hub Pro, Triggers, Gate Controls, Collectors, RFiD readers, SignOn stations, Latches, and sensors. Installed by the appropriate trade and covered by the 12-month limited warranty.

GRIT Connected Services, annual

The software, records, coverage, and support that keep it running.

GRIT software for the Hub Pro system. Secure remote access, the REST API, and supported integrations. Encrypted cloud records with a restore workflow. Covered replacement of failed Triggers and RFiD readers. 10 hours of remote support each term. Quoted per hub and per connected machine, and renews annually.

What is included

Everything beyond the hardware, in one service.

Software and users

GRIT software features for the Hub Pro system, with unlimited user and badge records, unlimited administrators and roles.

Remote access and integrations

Secure remote access, the REST API, supported integrations, and administration across sites.

Cloud records and restore

GRIT Cloud stores encrypted historical activity, metrics, analytics, and configuration data. Supported Hub Pro software includes a GRIT-provided restore workflow, and the Hub Pro keeps up to six months of reporting data locally.

Covered hardware replacement

A failed GRIT Trigger or GRIT RFiD reader is replaced while the subscription is active and paid, shipped with a prepaid return label. GRIT Hub Pro hardware is not covered.

Technical support

10 hours of remote support in each 12-month term, weekdays 9:00 a.m. to 5:00 p.m. Central: troubleshooting, configuration guidance, integration help, and administrator training. Additional 10-hour bundles are available.

Usage and maintenance data

Build maintenance intervals from measured runtime, then review run hours and idle time by machine and shift.

How it is counted

Per hub, per connected machine.

The quote lists each GRIT Hub Pro and the machines connected to it. Users, badges, and administrators are not counted.

  • Each GRIT Hub Pro carries GRIT Connected Services for its site.
  • A connected machine is a machine, door, access point, or tool cabinet configured with GRIT.
  • Machines can be added at any time and are prorated through the end of the current term.
  • Renewal quantity can be reduced with written notice at least 30 days before the term ends.
  • GRIT’s system records determine the active count, subject to correction of demonstrated errors.

Term and renewal

A 12-month term that renews.

  • The 12-month term starts on the start date GRIT confirms.
  • Fees are billed annually in advance, with invoices due within 30 days.
  • The term renews for another 12 months unless either party gives written notice at least 30 days before it ends.
  • Renewal pricing changes require at least 60 days’ written notice.

What stays local

Control decisions never leave the Hub Pro.

The Hub Pro applies configured rules locally and keeps up to six months of reporting data on site, so machine access and automation continue if the internet drops. If GRIT Connected Services lapses, cloud records, remote access, the API, support, and replacement benefits pause, and GRIT uses reasonable efforts to keep the local functions needed for safe equipment shutdown.

GRIT is an administrative access-control and reporting system. It is not an emergency-stop system, machine guard, fire system, life-safety system, or a substitute for required supervision, training, lockout/tagout, physical safeguards, emergency procedures, inspections, or compliance programs.

Questions

Before you request a quote.

Yes. Every Hub Pro system quoted on gritautomation.com includes GRIT Connected Services. Both parts are quoted together.
A machine, door, access point, or tool cabinet configured with GRIT. GRIT’s system records determine the active count, and you can add machines at any time.
GRIT Hub Pro hardware, which is covered by its warranty instead. Loss, theft, misuse, improper installation, and damage not caused by device failure. On-site labor, installation, custom development, and work on unsupported third-party products.
No. gritautomation.com does not publish prices. Hardware and GRIT Connected Services are quoted together for your machine count and site. Educational discounts apply.
You own it. GRIT does not sell customer data or use student data for advertising. Hosted data is encrypted in transit and at rest and stored in the United States, and you can export it during the term.

The full subscription agreement is provided with every quote.