30-Day Return Window
You may request a return within 30 days after the order is delivered.
Return Eligibility
To be eligible, the product must be unused and returned in its original packaging. All components originally included with the product must be returned.
GRIT may inspect the returned product before approving a refund or exchange. A product that is used, incomplete, damaged after delivery, or not returned in its original packaging may be ineligible.
Start a Return
Contact GRIT before sending anything back. Include your order number and identify the product you want to return. GRIT will provide return authorization and the correct return address.
Return Shipping & Fees
The customer is responsible for arranging and paying the cost of return shipping for a non-defective product. The original $20 shipping charge is not refundable.
GRIT does not charge a restocking fee. The customer is responsible for packaging the product securely and for damage that occurs during return transit.
Refunds & Exchanges
An eligible return may be resolved with a refund or an exchange. A refund covers the returned product's eligible purchase price and does not include the original shipping charge.
GRIT will confirm the return outcome after the product is received and inspected.
Defective Products & Warranty Service
This general return policy is separate from GRIT's 12-Month Limited Warranty. If you believe a product is defective, contact GRIT before arranging return shipping. When GRIT determines that shipment is required for warranty service, the warranty process applies.
Questions about this policy may be sent to info@gritautomation.com.