Troubleshooting · 1:05
Troubleshooting: GRIT App Won't Load
Quick fixes for when the GRIT App isn't loading properly on your phone or tablet.
What this video covers
Quick fixes for when the GRIT App isn't loading properly on your phone or tablet.
Published 2024-07-01. Runtime: 1:05.
Continue with GRIT
Use the related Solution page for product options, retrofit details, and the next step for your shop.
Video guide
Key points and full transcript
Scan the main points and chapter list, or open the complete transcript below.
Key takeaways
- A blank GRIT app screen can result from the phone and Hub being on different Wi-Fi networks.
- If the Hub's IP address changed, delete and recreate the home-screen shortcut from the Hub QR code.
- Reserve a static IP address for the Hub in the router to prevent repeat shortcut failures.
Chapters
- Diagnose a blank app screen
- Check the phone and Hub Wi-Fi
- Recreate the QR-code shortcut
- Reserve the Hub IP address
Read the full transcript13 timecoded passages
This machine-generated transcript was reviewed and lightly edited for product names, technical terms, and readability.
So if you're in a shop and you try to bring up the app using your phone or your tablet and you click on the button on the home screen and then you're just presented with this white screen on your phone and nothing loads, what should I do? The issue could be one of a few things, so let's walk through what those could be. First it could be that did you connect your hub to your local Wi-Fi network? If you did, make sure your phone is also on that Wi-Fi network.
If you created your shortcut on your phone when you were connected to a different network with the hub, that means the IP address has changed. So you'll want to go back through, delete the home screen icon, and then recreate it by taking a scan of the QR code on the side of the hub. If the IP address of your hub continuously changes, the best thing to do is to go into your local router and set a reserved or static IP address for the hub. This will make it so that it doesn't change ever again.
Troubleshooting · 1:05
Troubleshooting: GRIT App Won't Load
Quick fixes for when the GRIT App isn't loading properly on your phone or tablet.
What this video covers
Quick fixes for when the GRIT App isn't loading properly on your phone or tablet.
Published 2024-07-01. Runtime: 1:05.
Continue with GRIT
Use the related Solution page for product options, retrofit details, and the next step for your shop.
Video guide
Key points and full transcript
Scan the main points and chapter list, or open the complete transcript below.
Key takeaways
- A blank GRIT app screen can result from the phone and Hub being on different Wi-Fi networks.
- If the Hub's IP address changed, delete and recreate the home-screen shortcut from the Hub QR code.
- Reserve a static IP address for the Hub in the router to prevent repeat shortcut failures.
Chapters
- Diagnose a blank app screen
- Check the phone and Hub Wi-Fi
- Recreate the QR-code shortcut
- Reserve the Hub IP address
Read the full transcript13 timecoded passages
This machine-generated transcript was reviewed and lightly edited for product names, technical terms, and readability.
So if you're in a shop and you try to bring up the app using your phone or your tablet and you click on the button on the home screen and then you're just presented with this white screen on your phone and nothing loads, what should I do? The issue could be one of a few things, so let's walk through what those could be. First it could be that did you connect your hub to your local Wi-Fi network? If you did, make sure your phone is also on that Wi-Fi network.
If you created your shortcut on your phone when you were connected to a different network with the hub, that means the IP address has changed. So you'll want to go back through, delete the home screen icon, and then recreate it by taking a scan of the QR code on the side of the hub. If the IP address of your hub continuously changes, the best thing to do is to go into your local router and set a reserved or static IP address for the hub. This will make it so that it doesn't change ever again.